Right of withdrawal

Withdraw from contract

This is a courtesy translation. Only the German version is legally binding.

Which orders the right of withdrawal applies to

  • Printed books (hardcover / softcover): there is no statutory right of withdrawal, because every book is made to your specification (see "Exclusion" below).
  • Digital content — the PDF and the online editing of your book, whether ordered on its own or included with a printed book: the statutory right of withdrawal set out below applies.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us

Enanza Ventures GmbH
Martin-Luther-Str. 14
20459 Hamburg
Germany
Email: info@mein-kreativbuch.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online using the "Withdraw from contract" button at https://starringbooks.com/withdraw-from-contract. We will send you an acknowledgement of receipt on a durable medium (by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (§ 312g(2) no. 1 BGB). Every printed book is made with the characters, names and dedication you supplied, and is only produced after your express print approval. The right of withdrawal for the digital content included with a printed book is not affected by this.

In addition: our voluntary money-back guarantee

In addition to your statutory rights, Enanza Ventures GmbH, Martin-Luther-Str. 14, 20459 Hamburg, Germany (email: info@mein-kreativbuch.de) grants you, as guarantor, a voluntary money-back guarantee for every order placed on our website (personalised books as hardcover, softcover or digital PDF), regardless of the country of delivery or residence.

  • Content: if you are not happy with your book, we refund the full purchase price, no reasons needed.
  • Duration: for printed books, until you give the final print approval — from that moment your book is produced. For orders of the digital PDF only, for 14 days from purchase.
  • How to claim: send an email with your order or book number to info@mein-kreativbuch.de. We refund to the original means of payment within 14 days.
  • Your statutory rights: the guarantee is free of charge. Your statutory warranty rights in case of defects remain in full and free of charge alongside it and are not restricted by this guarantee; the same applies to any statutory right of withdrawal.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Enanza Ventures GmbH Martin-Luther-Str. 14 20459 Hamburg Germany info@mein-kreativbuch.de I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / for the supply of the following digital content (*) _______________________________________________ Ordered on (*) / received on (*): ____________________ Name of consumer(s): __________________________ Address of consumer(s): _____________________ _______________________________________________ Signature of consumer(s) (only if this form is notified on paper) Date: ____________________ (*) Delete as appropriate.

Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.